
Frequently Asked Questions
How can I be sure the quality is good if I can’t touch the bag?
How can I be sure the quality is good if I can’t touch the bag?
We know buying a bag online without feeling it in person can be stressful. That’s why we focus on thick, grainy leather, clean stitching and a softly structured shape that’s designed to age beautifully, not collapse after a season. You’ll see detailed close‑up photos, natural‑light shots and real‑life styling images so you’re not guessing from one studio picture. If the bag arrives and doesn’t feel like the quality you expected, you can send it back as per our 30-day money back guarantee.
Will the size work for my everyday life?
Will the size work for my everyday life?
Eloise comes in two sizes, created for two different kinds of days.
Small Eloise is ideal when you want to travel light with your essentials: phone, cardholder, keys, sunglasses, lipstick, and small daily extras.
Large Eloise gives you more room for a fuller day, with space for your essentials plus a cosmetic pouch, sunglasses case, small notebook or Kindle, and other everyday necessities.
Visit the Find Your Eloise size guide above for the exact measurements in inches and centimetres.
What if I don’t like it or it doesn’t suit my style?
What if I don’t like it or it doesn’t suit my style?
You’re not stuck with a bag you don’t love.
If it arrives and the color, feel or style isn’t you, you can return it within the stated window, as long as it’s in original condition. We keep the process simple: clear steps, easy instructions, and no hidden restocking fees, because complicated returns are one of the main reasons people hesitate to buy bags online.
How is this bag made? Is it actually ethical and sustainable?
How is this bag made? Is it actually ethical and sustainable?
We work with carefully selected high-quality leather, focus on passionate craftsmanship and meticulous savoir-faire, and safe workplaces. You’ll find information about where the bag is made, how we source materials, and how we’re improving season by season. If you care about consuming more thoughtfully, we want our transparency to make that decision easier.
One bag. Three ways to wear it
Carry Eloise by the sculpted top handle when you want a polished finish. Slip it onto your shoulder for an effortless everyday look. Or attach the matching leather strap and wear it crossbody when your day calls for hands-free ease.
Our Clients Are Proud to Own The Eloise Bag
Eloise Size Guide
This guide is made to help you choose the perfect size for your needs
Both sizes carry the same softly sculpted Eloise silhouette. The difference is simply how much you want to bring with you.
The beauty of feeling put-together.
Eloise is made for every woman who prefer thoughtful details to loud logos.
For the days that move quickly, the plans that change, and the small moments when feeling put-together changes everything.
Frequently Asked Questions
How can I be sure the quality is good if I can’t touch the bag?
How can I be sure the quality is good if I can’t touch the bag?
We know buying a bag online without feeling it in person can be stressful. That’s why we focus on thick, grainy leather, clean stitching and a softly structured shape that’s designed to age beautifully, not collapse after a season. You’ll see detailed close‑up photos, natural‑light shots and real‑life styling images so you’re not guessing from one studio picture. If the bag arrives and doesn’t feel like the quality you expected, you can send it back as per our 30-day money back guarantee.
Will the size work for my everyday life?
Will the size work for my everyday life?
Eloise comes in two sizes, created for two different kinds of days.
Small Eloise is ideal when you want to travel light with your essentials: phone, cardholder, keys, sunglasses, lipstick, and small daily extras.
Large Eloise gives you more room for a fuller day, with space for your essentials plus a cosmetic pouch, sunglasses case, small notebook or Kindle, and other everyday necessities.
Visit the Find Your Eloise size guide above for the exact measurements in inches and centimetres.
Can I wear her in different ways?
Can I wear her in different ways?
Yes. Eloise is designed to move with your day.
Carry her by the sculpted top handle for a polished look, wear her over your shoulder for easy everyday styling, or attach the matching leather strap for hands-free crossbody carry. The matching strap is included with your Eloise.
What if I don’t like it or it doesn’t suit my style?
What if I don’t like it or it doesn’t suit my style?
You have 30 days from delivery to decide whether Eloise feels right for you.
If it is not the bag you hoped for, contact us at contact@maisonlaurentel.com and we will guide you through the return process. To qualify, the bag must be unused and returned in its original condition, with its original packaging, tags, and accessories.
We want you to choose Eloise because you love it—not because you feel stuck with it.
How long will delivery take, and can I track my order?
How long will delivery take, and can I track my order?
Once your order is dispatched, you will receive a tracking link by email so you can follow it from our hands to your door.
Orders are prepared within 1-3 business days, then delivery generally takes 8-12 days depending on your location.
What if my order arrives damaged or something is missing?
What if my order arrives damaged or something is missing?
Please contact us at contact@maisonlaurentel.com within 30 days of delivery, including your order number and clear photos of the issue.
We will review it quickly and help arrange the appropriate solution.
How should I care for my Eloise?
How should I care for my Eloise?
Eloise is made from top-grain cowhide leather—a natural material that will develop more character with time. A little regular care will help preserve its soft texture, shape, and rich finish.
- Wipe away dust or light surface marks with a clean, dry, soft cloth.
- If it gets wet, gently blot—never rub—the leather with a light-colored, lint-free cloth, then allow it to air-dry naturally at room temperature.
- Keep Eloise away from prolonged direct sunlight, heat sources, heavy rain, humidity, perfume, hand sanitizer, makeup, oils, and rough surfaces.
- Never use household cleaners, alcohol wipes, baby wipes, harsh soap, or solvents on the leather.
Still deciding? We’re here to help.
Still deciding? We’re here to help.
Tell us what you carry each day, and we’ll help you choose your Eloise. Contact us at contact@maisonlaurentel.com
The Éloise Burgundy, Refined Modern Elegance
The Éloise Burgundy, Refined Modern Elegance
